Warranty Coverage

Unless otherwise stated for a particular product, KOYA Wheels provides a 12-month warranty from the original purchase date against manufacturing defects in materials, workmanship and finish.

Acceptable proof of purchase showing the purchase date is required when submitting a warranty claim.

KOYA Wheels reserves the right to inspect and assess the affected wheel before determining whether the issue was caused by a manufacturing defect.

Finish Warranty

KOYA Wheels provides a 12-month warranty from the original purchase date against manufacturing defects that cause the finish to peel, crack or separate from the visible face or lip of the wheel.

This warranty applies to painted, powder-coated, machined and polished finishes supplied by KOYA Wheels.

The finish warranty does not cover:

• Normal wear and tear.
• Scratches, chips or damage caused by stones and road debris.
• Contact with kerbs, potholes or other road hazards.
• Damage caused by tyre fitting or removal equipment.
• Incorrect installation or improper handling.
• Acidic, alkaline, abrasive or solvent-based cleaning products.
• Failure to clean and maintain the wheels correctly.
• Road salt, brake dust or environmental contamination.
• High-performance brake pads or excessive brake temperatures.
• Motorsport, racing, drifting, track-day or off-road use.
• Unauthorised repairs, refinishing or modifications.

Structural Defects

Structural issues believed to have resulted from a manufacturing defect may be submitted to KOYA Wheels for assessment.

Each structural claim will be assessed individually based on the condition of the wheel, its application and the available evidence.

Coverage does not apply where damage was caused or contributed to by:

• Potholes, kerbs or other road hazards.
• Accidents or severe impacts.
• Buckling, bending or distortion caused by impact.
• Vehicle overloading.
• Exceeding the wheel’s specified load rating.
• Incorrect installation or improper vehicle fitment.
• Incorrect tyre size or tyre specification.
• Incompatible wheel nuts, bolts, spacers or other components.
• Unauthorised machining, welding, repairs or modifications.
• Use inconsistent with the wheel’s intended application.
• Motorsport, competition or extreme driving conditions.

Warranty Remedies

Where a wheel is confirmed to have a manufacturing defect covered by this voluntary warranty, an appropriate remedy will be determined based on the nature of the defect, product availability and applicable consumer law.

Depending on the circumstances, the remedy may include:

• Repairing the affected wheel.
• Replacing the wheel with the same model, where available.
• Replacing the wheel with a reasonably comparable model or specification.
• Providing another mutually agreed remedy.
• Providing any remedy required under the Australian Consumer Law.

Any alternative wheel remains subject to vehicle compatibility, load rating and safe fitment requirements.

Where a major failure occurs under the Australian Consumer Law, the customer’s legal right to choose an applicable remedy is not limited by this voluntary warranty.

Warranty Exclusions

This voluntary warranty does not cover:

• Normal wear and tear.
• Incorrect installation or improper vehicle fitment.
• Damage caused by incompatible components.
• Damage caused by potholes, kerbs, road hazards, accidents or impacts.
• Bent, buckled, distorted or out-of-round wheels caused by impact.
• Damage caused during tyre installation or removal.
• Vehicle overloading.
• Use exceeding the wheel’s specified load rating.
• Use with an unsuitable tyre size or specification.
• Use inconsistent with the wheel’s intended purpose.
• Off-road use unless the wheel was specifically designed for that purpose.
• Unauthorised repairs, machining, welding, refinishing or modifications.
• Damage caused by a third-party installer, repairer or tyre shop.
• Cosmetic imperfections in concealed or non-visible areas.
• Natural oxidation on unfinished or uncoated surfaces.
• Complimentary accessories supplied with the wheels.
• Commercial abuse, competitive motorsport or extreme driving conditions.
• Damage resulting from improper cleaning or maintenance.

Product names such as “Motorsport” or “Drag Edition” describe the design or intended market of the product and do not automatically include competition-use warranty coverage.

Aluminium Wheel Nuts and Bolts

The use of aluminium wheel nuts or wheel bolts may void this voluntary warranty where their use has caused or contributed to the failure or damage.

Aluminium fasteners may present risks including:

• Lower tensile and fatigue strength than suitable steel fasteners.
• Thread wear, stripping or deformation.
• Loosening caused by repeated heat cycles.
• Galling or seizing.
• Galvanic corrosion between dissimilar metals.
• Incorrect or inconsistent clamping force.

Finish Appearance and Manufacturing Variations

Natural oxidation may occur on unfinished or uncoated surfaces, including:

• Wheel mounting faces.
• Centre bore areas.
• Bead-seat areas.
• Uncoated sections of the inner barrel.

These areas may develop a matte or discoloured appearance during normal use. This does not normally affect the performance or structural integrity of the wheel.

Protective masking used during manufacturing may create minor transition lines between finished and unfinished areas.

Manufacturing marks, identification codes and production stamps may remain visible on the reverse side or in other concealed areas. These markings are used for manufacturing and product identification purposes.

Minor dust particles, fibres, small paint bubbles or similar imperfections in areas that are not readily visible when the wheel is installed are considered acceptable manufacturing variations, provided they do not affect performance or safety.

Visible finish imperfections may be submitted for assessment where they are located on prominent surfaces such as the wheel face or spoke sides.

Wheel Care Requirements

To protect the wheel finish:

• Clean the wheels regularly with clean water and a mild, pH-neutral automotive detergent.
• Use a clean, soft cloth, sponge or suitable wheel brush.
• Rinse all cleaning products from the wheels thoroughly.
• Avoid cleaning wheels while they are hot.
• Remove brake dust and road contamination regularly.
• Do not use acidic, alkaline, abrasive or solvent-based cleaners.
• Do not use steel wool, harsh brushes or abrasive polishing products.

Inspection Before Installation

All wheels must be carefully inspected before tyres are fitted or the wheels are installed on a vehicle.

Please check:

• Wheel model, size, colour and finish.
• Bolt pattern, centre bore and offset.
• Load rating and vehicle compatibility.
• Visible finish condition.
• Shipping or handling damage.

Damage caused during tyre fitting or after installation may not be covered where it is unrelated to a manufacturing defect.

Shipping Damage

All wheels and packaging should be inspected immediately upon delivery.

If visible shipping damage is present:

• Photograph the packaging before opening it.
• Photograph the affected wheel.
• Photograph the shipping label.
• Note the damage on the delivery record where reasonably possible.
• Notify the carrier and KOYA Wheels as soon as reasonably possible.
• Retain the original packaging until the matter has been assessed.

Shipping damage is handled separately from manufacturing warranty claims.

How to Make a Warranty Claim

To submit a warranty claim, please provide:

• Your full name and contact details.
• Acceptable proof of purchase.
• Wheel model, size and specification.
• Vehicle make, model and year.
• Tyre size and specification.
• Clear photographs of the complete wheel.
• Close-up photographs of the affected area.
• Photographs of the reverse side and product identification markings.
• A description of when and how the issue occurred.
• Details of any impact, repair, refinishing or modification.

KOYA Wheels may request that the affected wheel be returned for inspection before the claim is determined.

Associated Costs

Unless otherwise required under the Australian Consumer Law, this voluntary warranty does not cover:

• Tyre removal or refitting.
• Wheel balancing.
• Wheel alignment.
• Vehicle recovery.
• Loss of vehicle use.
• Third-party labour or service charges.

Return and delivery costs will be assessed according to the circumstances of the claim.

Where KOYA Wheels is legally required to cover reasonable costs under the Australian Consumer Law, KOYA Wheels will meet that responsibility.

Certification and Product Safety

Applicable KOYA wheel models are designed and tested in accordance with relevant JWL technical requirements and, where specifically registered, the VIA registration requirements applicable to that model and specification.

Testing, compliance and registration status apply only to the relevant wheel model, size, specification and load rating. They do not apply to wheels that have been modified, repaired or used outside their intended specifications.

Certain compliance information may be provided where appropriate. However, detailed engineering calculations, design data, internal quality-control records and proprietary technical documents are confidential and are not routinely supplied to retail customers or the general public.

Requests required for legitimate regulatory, engineering or insurance purposes may be reviewed by KOYA Wheels on a case-by-case basis.

KOYA Wheels maintains product liability insurance for additional customer confidence.